Return & Exchange Policy – Rarity Concept
At Rarity Concept, we take great pride in the quality of our sterling silver jewellery. Each piece is crafted with care to ensure you receive a beautiful, long-lasting product.
Returns & Exchanges
We do not accept returns or exchanges for change of mind. However, if you receive a faulty or defective item, we will be happy to replace it at no additional cost.
Eligibility for Replacement
If your item has a manufacturing defect or arrives damaged, please follow these steps:
- Contact us within 7 days of receiving your order at hello@rarityconcept.com with your order number.
- Provide clear photos of the faulty product and packaging.
- Once we review your request, we will arrange a replacement free of charge.
Important Notes
- Replacements are only available for items that arrive damaged or faulty.
- We do not cover damage caused by misuse, wear and tear, or improper care.
- If your claim is approved, we will send you a replacement as soon as possible.
For any questions or concerns, please reach out to our support team. We’re here to help!